hj999 Privacy Policy
Your personal information is completely safe at hj999. This policy describes in detail how we collect, use, and protect your information on our platform.
Introduction & Scope
hj999 ("we", "our", or "platform") is a trusted online casino and sports betting platform in Bangladesh. This privacy policy ("policy") applies to all users of the hj999 website hj999.cam and all services connected to it.
By browsing our website or opening an account, you are considered aware of and in agreement with the terms of this policy. If you do not agree with any term of this policy, you are requested to refrain from using our services.
hj999 treats the privacy of its users with the utmost importance. Our platform uses SSL encryption technology, which keeps all your personal and financial information secure. We never sell your information to any third party.
What Information We Collect
hj999 collects the following types of personal information in order to provide its services. Each piece of information is collected only for a specific purpose.
Identity Information
The following information is collected from you at the time of account registration:
- Full name
- Date of birth (for age verification)
- Email address
- Username and password
- National ID number (for identity verification)
Financial Information
The following information is collected for deposit and withdrawal processing:
- Mobile banking number (bKash, Nagad, Rocket)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Bonus and promotion usage records
Technical Information
The following information is collected automatically while you use our website:
- IP address and device information
- Browser type and version
- Cookie and session data
- Login time and activity logs
- Referral source (if applicable)
Gaming Activity Information
The following information is stored for responsible gaming and fraud prevention:
- Play history and preferences
- Bet amounts and outcomes
- Session duration
- Self-restriction and limit information (if applicable)
Purpose of Data Use
hj999 uses collected information only for the following legitimate purposes. We never use your information unnecessarily or without authorization.
Service Delivery and Management
Personal information is used to create, verify, and manage your account. Financial information is also essential for processing deposits, withdrawals, and bonuses. Our customer service team uses this information to resolve your issues.
Security and Fraud Prevention
hj999 is committed to maintaining a secure platform. Your information is used to detect suspicious activity, prevent multiple accounts, and comply with anti-money laundering (AML) rules. These processes also work to protect your own funds.
Age and Identity Verification
Our platform is for users aged 21 and above only. Using the identity information provided at registration, we ensure that no underage person is able to use our services.
Service Improvement and Personalisation
By analysing your gaming preferences and activity data, we improve your experience. This information helps us deliver relevant promotions and offers to you. However, you may request to stop our promotional communications at any time.
Cookies & Tracking Technologies
What Are Cookies and How We Use Them
Cookies are small text files stored in your browser. hj999 uses cookies for the following purposes:
- Essential cookies: To keep login sessions active and ensure the core functionality of the platform.
- Functional cookies: To save your language and preferences.
- Analytics cookies: To monitor website usage and improve services.
- Security cookies: To detect and prevent fraudulent activity.
You can control cookies by changing your browser settings. However, disabling certain essential cookies may affect some functionality of the platform.
Data Sharing and Disclosure
hj999 never sells your personal information to third parties. Limited information may be shared in the following specific circumstances:
Service Providers
Necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, bank transfer), security verification, and technology services. These organisations may only use the information for the specific task assigned.
Legal Obligations
Information may be disclosed as required to comply with court orders, lawful requests from government authorities, or applicable law. In such cases, we provide only the minimum information necessary.
Emergency Security
If fraud, money laundering, or other serious legal violations are suspected, the relevant authorities may be informed. This is essential to protect the interests of all our users.
Data Protection Measures
SSL Encryption and Secure Connection
All data transferred between you and our servers on the hj999 platform is protected by SSL (Secure Socket Layer) encryption. As a result, third parties cannot read or alter your login details, financial information, or personal data.
Data Storage and Access Control
Your information is stored on secure servers. Only authorised staff may access specific information for required tasks. All access is logged and regularly monitored. Passwords are never stored directly — they are always kept in encrypted hash form.
Data Retention Period
Information is retained for as long as your account is active and for the time required thereafter to meet legal and regulatory obligations. Records of financial transactions must be retained for a set period as required. Information that is no longer needed is securely deleted.
Your Rights and Choices
As a user of hj999, you have the following rights regarding your own information. Contact us to exercise these rights.
Right to Access Information
You may request a copy of the personal information we hold about you. We will respond to your request within a reasonable time.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. You can also update many details yourself from account settings.
Request to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for a set period due to legal obligations.
Unsubscribe from Promotional Communications
You may request to stop receiving our promotional emails and notifications at any time. However, essential messages relating to your account and security will continue to be sent.
Third-Party Services
External Links and Services
The hj999 platform may contain links to third-party services such as payment gateways. These services have their own privacy policies and are outside the control of hj999. We recommend reading the privacy policy of any third-party service before using it.
Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe) may process data necessary to operate their games. This processing is governed by the respective provider's own privacy policy.
Policy Changes and Updates
Policy Update Process
This privacy policy may be updated from time to time due to improvements to hj999 services, legal changes, or regulatory requirements. If any significant changes are made, we will send a notification to your registered email and clearly announce it on the website.
The date of each update will be noted at the top of this page. Continued use of the platform after a policy change means you are considered informed of and in agreement with the new policy terms. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, comments, or requests regarding your information in relation to this privacy policy, please contact us. Our support team is available 24 hours a day to assist you in Bengali.
Privacy Contact
Talk to us via 24/7 Live Chat
Privacy-related requests are generally responded to within 7 business days.