hj999 Terms and Conditions

1 Introduction and Definitions

hj999 (hereinafter referred to as the "Platform", "we", or "Company") is an online casino and sports betting service provider operating primarily for users in Bangladesh. This terms and conditions document governs the use of all services, features, and content on the platform.

The meanings of key terms used in this document are described below:

• "User" or "Member" — any person who has registered with hj999 and is using the platform.
• "Account" — each member's own personal gaming account.
• "Services" — casino games, sports betting, live dealer games, and other entertainment activities.
• "Money" or "Balance" — Bangladeshi Taka (BDT / ৳) deposited into or won through an account.
• "Bonus" — any additional benefit or funds given to members by the platform.

In addition to these terms and conditions, our Privacy Policy and Responsible Gaming Guidelines also apply and form an integral part of this agreement.

2 Eligibility and Registration

2.1 Age Requirement

To register with hj999 and use the platform, you must be 21 years of age or older. It is strictly prohibited for any person under the age of 21 to open an account or use the services.

2.2 Registration Requirements

At the time of registration, you must meet the following requirements:

• A user may only create one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, accurate, and complete.
• The personal information you provide (name, address, phone number, etc.) must be your own.
• Creating or managing an account under the identity of a third party or on their behalf is prohibited.

2.3 Identity Verification (KYC)

hj999 may at any time request a government-issued ID or other relevant documents to verify your identity. Withdrawal access may be limited until the verification process is complete. Failure to cooperate with identity verification may result in the account being suspended or closed.

3 Account Management

Each member is fully responsible for the security and safety of their own account. Important guidelines regarding your account:

• Keep your password private and never share it with anyone else.
• Report any unauthorized access to your account to our support team immediately.
• Avoid saving your login credentials on someone else's device.
• Keeping your account information up to date is your responsibility — the platform is not liable for issues arising from outdated information.
• You are responsible for all activities carried out through your account.

We use SSL encryption and advanced security technology to ensure the safety of your account.

4 Deposits and Withdrawals

4.1 Deposit

The following methods are supported for depositing funds into hj999: bKash, Nagad, Rocket, and bank transfer.

• Minimum deposit amount: ৳100 by any method.
• Deposited funds are generally credited to the account instantly.
• Providing incorrect information at the time of deposit may result in the transaction being cancelled.
• You must use your own payment method — depositing through a third party is prohibited.

4.2 Withdrawal

• Minimum withdrawal amount: ৳1,000.
• Withdrawal time: generally completed within 1 hour after the request is successfully accepted.
• Withdrawals may only be made through the same method used for the deposit.
• Identity verification may need to be completed before a withdrawal is processed.
• Withdrawals may be delayed if bonus-related wagering requirements have not been met.

5 Bonuses and Promotions

hj999 offers various types of bonuses and promotional offers for members. The main offers currently available:

• Welcome Bonus: 150% bonus on the first deposit, up to ৳8,000.
• Wagering Requirement: After receiving the welcome bonus, the combined total of the original deposit and the bonus amount must be wagered 20 times to become eligible for withdrawal.

5.1 General Terms for Bonuses

• Each bonus offer has its own validity period and specific conditions, which are stated alongside the offer.
• A bonus may only be usable on specific games or game categories.
• The same member may not claim a bonus more than once using multiple accounts or IP addresses.
• If bonus misuse or fraud is found, the bonus and related winnings will be cancelled.
• hj999 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.

6 Gameplay Rules

All games on hj999 are conducted in a fair and transparent manner. We use software from verified game providers to ensure fair play.

• Each game has its own rules, which can be viewed in detail within the game interface.
• If a technical error affects the outcome of a game, hj999 may void the relevant round or bet.
• In any game-related dispute, hj999's system logs will be considered the final evidence.
• If the internet connection is lost during a game session, the bet amount may be settled automatically.
• For sports betting, odds and event availability are subject to change.

7 Prohibited Activities

The following activities are strictly prohibited on hj999:

• Operating multiple accounts by the same person.
• Placing coordinated or artificial bets for the purpose of bonus abuse.
• Playing games using automated software, bots, or scripts.
• Attempting to gain unauthorized access to another member's account.
• Exploiting technical vulnerabilities or errors in the platform to gain an unfair advantage.
• Money laundering or transacting with funds from illegal sources.
• Registering with false information or committing fraud during identity verification.
• Engaging in inappropriate, threatening, or harassing behavior toward other members or staff.

8 Data Protection

hj999 places the highest importance on protecting the personal information of its members. Detailed policies on how we collect, store, and use data can be found on our Privacy Policy page. In brief:

• The personal information you provide is used only for delivering services, verifying identity, and fulfilling legal obligations.
• Your information is not shared with third parties, except where required by law.
• All data is protected by SSL encryption.
• You have the right to request correction or deletion of your data, though some limitations may apply in accordance with legal obligations when acting on such requests.

9 Limitation of Liability

hj999 bears no liability in the following situations:

• If a session is interrupted due to loss of internet connection or technical issues.
• If loss occurs due to problems with the user's own device or network.
• If loss occurs due to software issues with a third-party game provider.
• If unauthorized access to a user's account occurs as a result of fraudulent activity where the user themselves left their login credentials unsecured.
• If services are suspended or altered due to legal changes or regulatory measures.

However, we are always committed to ensuring the protection of members' deposited funds, and in the event of any technical issue, we endeavor to provide fair compensation to members.

10 Account Closure

10.1 Account Closure by the User

Any member may request the closure of their account at any time. To do so, our support team must be contacted via live chat or email. Any pending bonus conditions or withdrawal-related matters will be resolved before the account is closed.

10.2 Account Closure by hj999

hj999 may close or suspend an account without prior notice in the following circumstances:

• Serious breach of the terms and conditions.
• Evidence of fraud or illegal activity.
• Failure to cooperate with identity verification.
• Operating multiple accounts.
• Legal or regulatory requirements.

11 Responsible Gaming

hj999 places the highest priority on responsible gaming. We believe gaming should be an entertainment activity, not a source of income. To that end, we offer the following features:

• Self-Exclusion Feature: You can request to temporarily close your account for a specified period.
• Spending Limits: You can set daily, weekly, or monthly deposit limits.
• Reality Check: You will be reminded of your gaming session time at regular intervals.

To learn more about responsible gaming, visit our Responsible Gaming page. If you feel that gaming is having a negative impact on your daily life, please contact our support team immediately.

12 Terms & Conditions Amendment

hj999 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes:

• Members will be notified by email or through a notification on the platform before the changes take effect.
• Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.
• If a member does not agree to the new terms and conditions, they have the right to close their account.
• The date of the most recent update will always be shown at the top of this page.

13 Contact

If you have any questions or complaints regarding these terms and conditions, please contact our support team through the following methods:

• Live Chat: Support is available in Bengali 24 hours a day, 7 days a week.
• Email: [email protected]